We strive to ensure that every customer is delighted with their purchase. If an item arrives damaged, we are committed to making it right. Our return policy is designed to be straightforward and hassle-free:

• Damaged Items: If your item arrives damaged, we offer replacements at no additional cost. We kindly request that you provide photographic proof of the damage. Once we receive the photos, we will promptly arrange for a replacement to be sent out. Our goal is to ensure you receive your order in perfect condition as quickly as possible.

 • Refunds: We can offer a refund in certain circumstances, depending on the specifics of the order and the nature of the issue. If you believe a refund is appropriate, please contact us to discuss the situation. We will review your case and work with you to find a satisfactory resolution. 

• Returns for Other Reasons: If you are unhappy with your purchase for reasons other than damage, please get in touch with us. While our primary aim is to replace damaged items, we understand that there may be other concerns. Our customer service team will review your case and determine the best course of action.

What printing and coloring methods do you use for the signs?

We utilize advanced techniques to ensure the highest quality for our metal signs. Our primary method for shaping the signs is laser cutting. This precise technique allows us to achieve intricate designs and clean, sharp edges, ensuring that every sign meets our exacting standards.

For coloring, we use a powder coating process. Powder coating is a durable and long-lasting method that involves applying a dry powder to the metal surface and curing it under heat. This results in a smooth, uniform finish resistant to chipping, scratching, fading, and wear. The powder coating process also offers a wide range of vibrant colors, allowing us to produce signs that are not only functional but also visually striking.

What materials do you use to create your metal signs?

We use 16-gauge stainless steel, a material known for its durability and suitability for both indoor and outdoor usage. This choice of material is a testament to our commitment to providing you with high-quality, long-lasting metal signs.

What is the turnaround time for producing and delivering metal signs?

Our turnaround time for producing metal signs is typically 3-5 days. Once prepared, delivery takes an additional 2-3 days to arrive at the customer’s location.

Which shipping company do you use for deliveries?

We handle deliveries through UPS and FedEx.